FREE Event

Better Waste Services Live: Garden Waste 2024

Tusday 2nd July 2024
Park Regis, 160 Broad Street, Birmingham, B15 1DT

#GardenWaste2024

Following the success of our very first in-person event last September, we’re back with another live event, this time focusing on garden waste.  

This free event will explore the current landscape of garden waste services. With industry experts and local councils in attendance, Better Waste Services Live: Garden Waste 2024 will provide an unmissable opportunity for local authorities to share knowledge and success stories, and drive progress within garden waste.  

As part of this event, we’ll also be presenting an award for the Best Chargeable Garden Waste Solution. We know first-hand how hard council teams work to deliver garden waste services and we believe they should be recognised for their commitment to excellence. Entries for the award are open now, and we’ll announce the winner at the event.  

So, book your free place now and join us for a day of invaluable insights:

Unable to attend?

If you are unable to attend in person but would like to receive a free copy of the event talks,
please email rebecca@permiserv.com with “#GardenWaste2024” in the subject header and
we will send them to you after the event.

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Event Details

About the Garden Waste 2024 Event

This event will focus on garden waste management, including the pursuit of more effective
waste solutions, and local councils methods for going chargeable with garden waste.

At Permiserv, we have made it our business to learn everything about garden waste and
have worked with councils’, learning from their experiences to create a tailor-made, hugely
beneficial product that helps manage this service, saving you time and money. Using this
knowledge, we decided to host a free event calling in on numerous councils that are willing
to share and educate to help other councils on the journey to go chargeable with garden
waste with guest speakers discussing success stories and opportunities.

We look forward to seeing you at our event and if you feel there is a particular subject you
would like covered please contact rebecca@permiserv.com and we will see what we can do
to make sure that it is included in the day.

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Award Presentation

Deadline: 28th June and the winner will be announced live at the event.

As part of this event, we are running the prestigious Best Chargeable Garden Waste
Solution Award, to be presented on the day. 

This award is designed to acknowledge and honour local authorities that have demonstrated
excellence in garden waste management. It recognises outstanding achievements in garden
waste management, celebrating those who lead the way in efficiency, innovation, and
service excellence.

From the entries we will use this to better help other councils move forward, and hopefully
be inspired for future years. The award is open to both chargeable and free-of-charge (FOC)
services.

Good luck to all entrants!

Award Entry Details

• Word Limit: Submissions must be concise, with a strict limit of 500 words

• Supporting Documentation: One A4 document may be included as supporting
evidence. This document should be relevant and directly support the written
submission.

Content of Submission:

•Service Overview: Describe how the garden waste service is managed and
operated

• Success Factors: Explain why your service is considered successful. Include
specific examples and data

• Innovative Practices: Detail any unique or innovative practices that set your service
apart from others

• Lessons Learned: Include a section that reflects on the lessons learned through
managing the garden waste service

• Missed Bin Levels: The frequency of missed collections and strategies to minimise
them

• Retention Rates: How effectively the service retains customers over time

• Sign Up Rates: Data on how many users subscribe to the service annually

• Complaint Levels: Information on the volume and types of complaints received and
how they are addressed.

Submission Process
Entries should be submitted in a digital format by Friday 28 th June 2024, adhering to the
word and documentation limits specified. Please ensure all parts of the criteria are
addressed comprehensively in your submission.

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Agenda for the Garden Waste 2024 Event

09:00 – 09:40. Registration & Networking

SESSION ONE

09:40 – 09:45. Intro to Garden Waste

09:45 – 10:00. The Erewash Way

Louise Lambourne, Sales Director, PermiServ Ltd

10:00 – 10:20. I work in garden waste – send help!

Sally Rose, Cheshire East Council

10:20 – 10:40. Stop your residents accidentally becoming the president of Iceland – make your subscription process simple.

Tim Hobbs, CEO, Bartec Municipal Technologies

10:40- 11:00 Questions & Answer

11:00 – 11:30 Tea, Coffee & Networking

SESSION TWO

11:30 – 11:50. Chargeable garden waste – its not that bad really! Said the man going grey quickly

Timothy Read-Lamb, Operations Team Leader, Castle Point Borough Council

11:50 – 12:30. BRANCHING OUT: How PermiServ powered the launch of Dudley Councils Chargeable Garden Waste Collection Service.

Jason Wallader, Waste Operations Manager, dudley Council

Becca Mallen, Digital Platform Manager, Dudley Council

12:30 – 12:45. Questions & Answer

12:45 – 13:45. Lunch & Networking

SESSION THREE

13:45 – 14:05

Louise Lambourne, Sales director, PermiServ Ltd

14:05 – 14:20. Introducing a Chargeable Garden Waste Service – was the Grass Greener on the Other Side

Craig Royall, Waste and Engineering Services Manager, Cannock Chase District Council

14:20 – 14:35

Darren Moore, Waste & Business Development Manager, Hinckley and Bosworth Borough

Jessica Jones, Waste and Systems Administration Officer, Hinckley and Bosworth Borough Council

14:35 – 14:50. Question & Answer

14:50 – 15:00. Garden Waste Award Presentation

15:00 Chair’s closing remarks

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Information

If you would like any further details, please email rebecca@permiserv.com or contact our event partners at Let’s Recycle maria.foley@roarb2b.com or call 020 3433 7549